Privacy Policy

VETECOM (Privacy Policy) 

Our contact details  

Name:  Vetecom is a trading divison of Pet Identity UK  AVT solutions.

The type of personal information we collect  

We currently collect and process the following information: 

Personal identifiers, contacts, and characteristics (for example, name and contact details) 

How we get the personal information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: you have made an enquiry via our contact form within the website, you have written to us at our registered address, you have contacted us via mobile, digital communication, you have shared your contact information at an exhibitor trade event.

We use the information that you have given us in order to process your enquiry, process orders, communicate changes to our terms and policy share information on products and services that we feel may be of interest to you.

We may share this information with governance institutions with your consent only.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to give or remove your consent at any time. You can do this by contacting us via our website contact link.

(b) We have a contractual obligation. 

(c) We have a legal obligation. 

(d) We have a vital interest. 

(e) We need it to perform a public task. 

How we store your personal information  

Your information is securely stored.  

We keep personal and contact information for 3 years. We will then dispose of your information by removing any digital information contained within the VETECOM database management systems. 

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access - You have the right to ask us for copies of your personal information.  

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.  

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.  

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at https://vetecom.co.uk if you wish to make a request to amend or remove any data we hold about you and you company. 

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at www.vetecom.co.uk and raise a complaint/concern via the contact form contained within the website. 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk